Terms of Service

These Terms of Service ("Terms") are an agreement between you and Skyllect Private Limited ("Skyllect", "we", "us"), 339 Golden Square, Mota Varachha (Digital Valley), Surat 394101, Gujarat, India, for the use of ManageVyapar — our website, web app, mobile app and related services (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service for a business, you confirm you are allowed to accept these Terms for that business, and "you" means the business.

1. The Service

ManageVyapar is business management software for billing, GST invoices, stock, customers, WhatsApp messaging, accounts, payroll and related features. Features available to you depend on your plan. We may improve, change or remove features over time; if we remove a major feature you pay for, we will tell you in advance.

2. Your Account

• You must be at least 18 and use the Service for business purposes.
• Give accurate information and keep it up to date.
• You are responsible for everyone you add as a user, for their actions in your account, and for keeping passwords and PINs confidential.
• Tell us at once at info@skyllect.com if you think your account has been used without permission.

3. Free Trial

New accounts get a 30-day free trial. No card is needed to start. At the end of the trial you need a paid plan to keep using the Service. We may change or end the trial offer for new accounts at any time.

4. Plans, Fees and Payment

• Plans, prices and what each includes are shown on our pricing section or agreed with you in writing.
• Fees are in Indian Rupees. Prices shown exclude GST; applicable GST is charged in addition.
• Fees are billed in advance for each monthly or yearly period through our payment partner, Razorpay, and renew for the same period unless cancelled.
• Plans may include usage allowances, as shown on the pricing section. If you regularly go beyond your plan, we may ask you to move to a suitable plan.
• We may change prices with at least 30 days' notice. The new price applies from your next billing period.
• If a payment fails, we will remind you. If it is still unpaid 14 days after the due date, we may suspend your account until it is paid.

5. No Refunds

All fees are non-refundable. We do not give refunds or credits for partial billing periods, unused time, downgrades, unused features or allowances, or accounts that are suspended or closed under these Terms. When you cancel, you keep access until the end of the period you have already paid for. This does not affect any rights you have under Indian law that cannot be excluded.

6. Cancellation and Termination

• You can cancel at any time by emailing info@skyllect.com. Cancellation takes effect at the end of your current billing period.
• We may suspend or close your account if you break these Terms, do not pay, misuse the Service, or if the law requires it. Where reasonable, we will warn you first and give you a chance to fix the problem.
• After your account closes, you can no longer use the Service. Ask us for a copy of your data before closing. We delete your data as described in our Privacy Policy.

7. Your Data

• Your business data belongs to you. You give us permission to store, process and display it only as needed to provide and support the Service and as described in our Privacy Policy.
• You are responsible for the data you enter and for having the right to use it — including any consent needed from your customers, staff and contacts to store their details and message them.
• For personal data about your customers, staff and contacts, you are the data fiduciary and we act as your data processor: we process it only to provide the Service, on your instructions, keep it secure, and delete it as described in our Privacy Policy.
• You are responsible for your invoices, tax filings and records being correct. ManageVyapar helps you prepare them but does not give tax, legal or accounting advice.

8. WhatsApp and Other Third-Party Services

• WhatsApp features use the Meta WhatsApp Business Platform. You must follow Meta's and WhatsApp's terms and policies, including getting permission before messaging people and honouring opt-outs.
• Meta may approve, reject, limit or suspend your number or message templates. We are not responsible for decisions or outages of Meta or other third-party services.
• Message charges and allowances depend on your plan.

9. AI Features

AI features write replies and suggestions automatically and can make mistakes. You are responsible for reviewing important replies and for what is sent from your account. Do not rely on AI output for legal, tax or financial decisions.

10. Acceptable Use

You agree not to:

• use the Service for anything illegal, fraudulent or harmful;
• send spam or messages to people who have not agreed to receive them;
• upload malware or content that infringes someone else's rights;
• try to break, overload, probe or get around the Service's security or limits;
• copy, resell or reverse engineer the Service, or use it to build a competing product; or
• access another business's data.

11. Availability and Support

We work to keep the Service available and secure, but we do not promise it will always be available or error-free. We may carry out maintenance, and we will try to do so at quiet times. Support is available at info@skyllect.com.

12. Our Intellectual Property

The Service, our software, design and brand belong to Skyllect. We give you a limited, non-transferable right to use the Service during your subscription. If you send us feedback, we may use it without any obligation to you.

13. Disclaimers

Except as stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, to the extent the law allows.

14. Limitation of Liability

To the extent the law allows, Skyllect is not liable for indirect, incidental or consequential losses, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the claim arose.

15. Indemnity

You agree to cover Skyllect for claims, losses and costs arising from your data, your messages, your misuse of the Service or your breach of these Terms.

16. Changes to These Terms

We may update these Terms. We will change the "Last updated" date and, for important changes, tell account owners at least 15 days in advance. If you keep using the Service after changes take effect, you accept the new Terms.

17. Governing Law and Courts

These Terms are governed by the laws of India. The courts at Surat, Gujarat have exclusive jurisdiction over any dispute.

18. Contact

Skyllect Private Limited
339 Golden Square, Mota Varachha (Digital Valley), Surat 394101, Gujarat, India
info@skyllect.com